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Privacy Policy

Effective Date: 27 April 2026

Seen Loved Selling Scale Pty Ltd ABN 27 696 049 573 trading as This is Co. ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

Effective from 27 April 2026, business operations previously conducted by This is Co Pty Ltd were transferred to Seen Loved Selling Scale Pty Ltd trading as This is Co. Existing customer relationships, memberships, products, services, applications, and data management practices continue uninterrupted unless otherwise stated.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use:

(collectively, the "Platforms").

By accessing or using the Platforms, you consent to the collection, use, disclosure, and handling of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you or automatically through your use of the Platforms.

Information we may collect includes:

  • name;
  • email address;
  • phone number;
  • billing address;
  • payment details;
  • business information;
  • social media usernames;
  • account login details;
  • support enquiries;
  • purchase history;
  • event registrations;
  • communications and messages;
  • survey responses;
  • testimonials;
  • screenshots;
  • recordings;
  • uploaded content;
  • AI prompts and submissions;
  • generated content;
  • community participation information.

We may also automatically collect:

  • IP address;
  • browser type;
  • operating system;
  • device information;
  • pages visited;
  • referral sources;
  • website interactions;
  • time spent on pages;
  • clicks and actions;
  • advertising interactions;
  • cookies and tracking data;
  • analytics information.

2. How We Collect Information

We may collect information when you:

  • purchase products or services;
  • join memberships or programs;
  • subscribe to emails or newsletters;
  • register for events or webinars;
  • complete forms or applications;
  • participate in communities;
  • submit testimonials or feedback;
  • contact us;
  • interact with advertisements;
  • use our websites, applications, or AI tools.

3. How We Use Your Information

We may use your information to:

  • provide products and services;
  • manage memberships and subscriptions;
  • process payments;
  • communicate with you;
  • provide customer support;
  • personalise your experience;
  • improve our Platforms and offerings;
  • administer events and communities;
  • send educational content and marketing communications;
  • analyse customer behaviour and trends;
  • deliver advertising and promotions;
  • enforce our terms and policies;
  • comply with legal obligations;
  • protect the security and integrity of our business and Platforms.

4. Marketing Communications

If you:

  • subscribe to our mailing list;
  • download free resources;
  • purchase products or services;
  • register for webinars or events;
  • participate in communities; or
  • opt into communications,

we may send you:

  • newsletters;
  • educational emails;
  • promotional communications;
  • launch announcements;
  • advertising;
  • product updates;
  • event invitations; and
  • marketing content.

You may unsubscribe at any time using the unsubscribe link in our communications or by contacting hello@thisisco.com.au.

5. Payment Processors and Third-Party Providers

We may use third-party providers to operate our business and Platforms, including but not limited to:

  • Stripe;
  • PayPal;
  • Kajabi;
  • Meta/Facebook;
  • Google;
  • Anthropic (Claude API);
  • Resend;
  • Vercel;
  • cloud hosting and database providers;
  • webinar software providers;
  • analytics providers;
  • email marketing providers;
  • AI software providers;
  • advertising platforms; and
  • customer support systems.

These providers may collect, process, transfer, or store information in accordance with their own privacy policies.

We do not store full payment card details on our servers.

6. Cookies, Tracking, and Advertising Technologies

We may use cookies, tracking technologies, pixels, tags, and similar tools to:

  • understand user behaviour;
  • improve website functionality and user experience;
  • personalise content and recommendations;
  • measure advertising effectiveness;
  • track conversions and purchases;
  • build advertising audiences;
  • deliver targeted marketing and retargeting campaigns; and
  • analyse traffic and customer journeys across our Platforms.

This may include technologies and services provided by:

  • Meta/Facebook;
  • Instagram;
  • Google;
  • YouTube;
  • TikTok;
  • Kajabi;
  • email marketing providers;
  • analytics platforms;
  • advertising partners; and
  • AI and automation software providers.

As a result, you may see advertisements for the Company across websites, social media platforms, apps, search engines, and third-party services after visiting our Platforms, engaging with our content, or interacting with our advertisements.

We may use:

  • remarketing audiences;
  • custom audiences;
  • lookalike audiences;
  • conversion tracking;
  • behavioural tracking;
  • advertising attribution tools; and
  • automated marketing segmentation.

Certain third-party providers may use cookies, device identifiers, pixels, or similar technologies to collect information about your interactions with our Platforms and other websites for advertising, analytics, and measurement purposes.

Information collected through these technologies may include:

  • pages viewed;
  • links clicked;
  • purchases;
  • browser information;
  • IP address;
  • device identifiers;
  • approximate geographic location;
  • time spent on pages;
  • referral sources; and
  • interaction with advertisements.

You can manage cookie preferences through your browser settings and may opt out of certain personalised advertising through platform-specific settings provided by advertising providers such as Google, Meta, or TikTok.

Disabling cookies or tracking technologies may affect certain functionality or user experience features of the Platforms.

7. AI Tools and Generated Content

Some products, services, applications, or features may include AI-assisted tools or functionality.

Where you submit information, prompts, content, or business data through AI-related features:

  • you acknowledge such information may be processed through third-party AI providers including Anthropic (Claude API);
  • you should avoid submitting highly sensitive, confidential, or regulated information unless expressly requested;
  • we make reasonable efforts to use reputable providers but cannot guarantee absolute security of third-party systems.

8. Testimonials, Recordings, and Community Participation

If you:

  • submit testimonials;
  • participate in communities;
  • post comments or feedback;
  • attend events or calls;
  • provide screenshots or reviews; or
  • submit user-generated content,

you acknowledge such content may be used in accordance with our Terms & Conditions and applicable agreements.

Calls, workshops, coaching sessions, trainings, events, webinars, and community interactions may be recorded.

9. International Users

Our Platforms are operated from Australia but may be accessed internationally.

By using the Platforms, you understand your information may be transferred to, processed, and stored in countries outside your own jurisdiction, including Australia and countries where our service providers operate, including the United States.

10. GDPR and UK Privacy Rights

If you are located in the European Economic Area or United Kingdom, you may have rights under applicable privacy laws, including rights to:

  • access your personal data;
  • correct inaccurate information;
  • request deletion;
  • restrict processing;
  • object to processing;
  • data portability; and
  • withdraw consent.

To exercise these rights, contact hello@thisisco.com.au.

We process information on lawful bases including:

  • consent;
  • contractual necessity;
  • legitimate business interests; and
  • legal obligations.

11. Data Security

We take commercially reasonable measures to protect your information from unauthorised access, misuse, disclosure, alteration, or loss.

However, no method of online transmission or storage can be guaranteed completely secure. You provide information at your own risk.

12. Data Retention

We retain information only as long as reasonably necessary for:

  • operational purposes;
  • contractual obligations;
  • legal compliance;
  • record keeping;
  • dispute resolution;
  • business administration;
  • security and fraud prevention.

Certain information may be retained after cancellation, membership termination, or account closure where legally permitted or required.

13. Children

Our Platforms are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children.

14. Your Rights

Depending on your location and applicable laws, you may have rights to:

  • request access to your information;
  • request corrections;
  • request deletion;
  • withdraw consent;
  • object to certain uses of your data; and
  • lodge complaints with relevant regulatory authorities.

Requests may be submitted to hello@thisisco.com.au.

15. Third-Party Links

Our Platforms may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third parties.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions become effective upon publication unless otherwise stated.

Your continued use of the Platforms after updated policies are published constitutes acceptance of the revised Privacy Policy.

17. Contact

Seen Loved Selling Scale Pty Ltd
ABN 27 696 049 573
trading as This is Co.

Registered Office:
278 Flinders Street
Adelaide SA 5000
Australia

Email: hello@thisisco.com.au

Last Updated: 19 May 2026

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